If you are dissatisfied with one of our products for any reason, we will refund the amount paid for that product in your most recent box received. Refund requests must be made directly to us at napmgr@NapBarNow.com within 30 days of the date of shipment by USPS. We are not liable for products that are damaged or lost in transit to Nap Bar. Promptly following Nap Bar’s receipt of your request (typically within five (5) business days), Nap Bar will credit the amount paid for the returned product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase. Notwithstanding the foregoing, USPS does not control when a specific credit card or payment method company processes a chargeback transaction. You are responsible for contacting your payment method company if you have questions about the status of the chargeback.

We will not provide a refund for a request that is received by Nap Bar more than 30 days after the date of original shipment. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.